We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer the following refund policy:

1. Eligibility for Refunds

• We accept returns and offer refunds on unworn, undamaged items within 7 days of the date of purchase.

• To be eligible for a refund, the item must be in its original packaging and accompanied by proof of purchase, such as a receipt or order confirmation email.

2. Refund Process

• To initiate a refund, please contact us at enquiry@saharasouljewelry.com within 3 days of receiving your order to request a return authorization.

• Once your return is approved, you will be provided with instructions for returning the item.

• After we receive and inspect the returned item, we will notify you of the status of your refund.

• If your return is approved, a refund will be issued to the original payment method within 5-10 business days.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

• We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Non-Refundable Items

• Certain items are not eligible for refunds, including:

• Customized or personalized items

• Earrings (for hygiene reasons, unless defective)

• Items that show signs of wear or damage not caused by manufacturing defects

5. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us immediately at enquiry@saharasouljewelry.com to arrange for a replacement or refund.

• We may require photographic evidence of the defect or incorrect item before authorizing a return.

6. Refund Exceptions

• In some cases, refunds may be subject to a restocking fee or deducted shipping costs. We will notify you of any applicable fees before processing your refund.

• Refunds are issued in the original currency of the purchase. We are not responsible for any fluctuations in currency exchange rates that may affect the refund amount.

7. Contact Us

• If you have any questions or concerns about our refund policy, please contact us at enquiry@saharasouljewelry.com