Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer the following refund policy:

  1. Eligibility for Refunds
  • We accept returns and offer refunds on unworn, undamaged items within 7 days of the date of purchase.
  • To be eligible for a refund, the item must be in its original packaging and accompanied by proof of purchase, such as a receipt or order confirmation email.
  1. Refund Process
  • To initiate a refund, please contact us at enquiry@saharasouljewelry.com within 3 days of receiving your order to request a return authorization.
  • Once your return is approved, you will be provided with instructions for returning the item.
  • After we receive and inspect the returned item, we will notify you of the status of your refund.
  • If your return is approved, a refund will be issued to the original payment method within 5-10 business days.
  1. Return Shipping
  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  • We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
  1. Non-Refundable Items
  • Certain items are not eligible for refunds, including:
  • Customized or personalized items
  • Earrings (for hygiene reasons, unless defective)
  • Items that show signs of wear or damage not caused by manufacturing defects
  1. Defective or Incorrect Items
  • If you receive a defective or incorrect item, please contact us immediately at enquiry@saharasouljewelry.com to arrange for a replacement or refund.
  • We may require photographic evidence of the defect or incorrect item before authorizing a return.
  1. Refund Exceptions
  • In some cases, refunds may be subject to a restocking fee or deducted shipping costs. We will notify you of any applicable fees before processing your refund.
  • Refunds are issued in the original currency of the purchase. We are not responsible for any fluctuations in currency exchange rates that may affect the refund amount.
  1. Contact Us
  • If you have any questions or concerns about our refund policy, please contact us at enquiry@saharasouljewelry.com

 

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